Return policy and limited guarantee against defects

ITFACTORY.CA 30 day limited warranty is a defective exchange policy that provides for replacement (at our sole discretion) of software that has been confirmed as defective by either the manufacture or ITFACTORY.CA Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to ITFACTORY.CA limited 30 day warranty described above. Terms and conditions may vary by product or manufacture. ITFACTORY.CA will assist customers whenever possible in gaining satisfaction with product manufactures Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns.

All returns require a Return Merchandise Authorization number. Please obtain a RMA number by sending an e-mail to RMA@ITFACTORY.CA In your e-mail please include your original order number, the title of the product you wish to return, the condition of the products you would like to send back and the reason for the return. Please DO NOT ship product back without an RMA number. We WILL NOT be responsible for product that is returned to us without an RMA number. For all returns shipping is pre-paid by the customer.

If your return or exchange appears to be within our guidelines, we will then issue you an RMA number and ship-to address via e-mail within a week of your request. All RMA numbers must be clearly written on the outside of the package and must be returned to us within 15 days of the order date. Please note: issuance of an RMA number does not guarantee acceptance of your return or exchange. We cannot accept opened, non-defective merchandise for credit or exchange. OEM and DSP software cannot be returned.

Products for return or exchange must be in new condition with all accessories, packing materials, disks, key codes, cards, manuals and any other materials included. Returns should be sent freight prepaid by ground service. We will only reimburse the freight charges if we deem that the return was caused by our error i.e. incorrect product, defective product etc. All non-defective returns will incur a 15% restocking fee on the line item amount.

At ITFACTORY.CA we make shipping simple with our Flat Rates, check it out!

CANADA

1- Ground: $8.95
    Each Additional Item:  $1.95

    Delivery Time:   In Stock Items                     
    (Quebec and Ontario)   2-3 Business Days
    (Rest of Canada)          3-5 Business Days

    Tracking Number:   Available upon request
    Signature Required:  Yes
    Duties and Customs:   None
    Courier Service used:  Purolator or UPS
    FREE SHIPPING:  All orders totalling $399 CAD and above
    (before taxes) will be shipped FREE via Ground Shipping.

2- Express: $19.95
    Each Additional Item:  $1.95

    Delivery Time: In Stock Items
    (Quebec and Ontario)   1-2 Business Days
    (Rest of Canada)          2-3 Business Days

    Tracking Number:  Provided
    Signature Required:  Yes
    Duties and Customs:   None
    Courier Service used:  Purolator or UPS 

USA

    Express: $24.95
    Each Additional Item:  $1.95

    Delivery Time: In Stock Items
    2-3 Business Days

    Tracking Number:  Provided
    Signature Required:  Yes  
    Duties and Customs:  International taxes may apply
    Courier Service used:  UPS or Fedex
    FREE SHIPPING:  All orders totalling $399 USD and
    above will be shipped FREE via Ground Shipping

*As this will be shipped from Canada, there may be a hold up at customs as they verify the contents, this may delay delivery time. In the event this takes place, rest assured we will work hard to make sure this gets cleared asap.

INTERNATIONAL

Yes, we ship internationally!

    Express: $49.95
    Each Additional Item:  $1.95

    Delivery Time: In Stock Items
    2-5 Business Days

    Tracking Number:  Provided
    Signature Required:  Yes  
    Duties and Customs:   We take of this for you!
    Courier Service used:  UPS or Fedex

* As this will be shipped from Canada, there may be a hold up at customs as they verify the contents, this may delay delivery time. In the event this takes place, rest assured we will work hard to make sure this gets cleared asap.

Shipping Restrictions

We do not ship to APO or PO Box addresses.  No deliveries will be made on Saturday and Sunday

Conditions:

*All orders received before 3pm EST will be shipped sameday. If your order is placed after 3pm, then it will ship the following day.
*Out of stock items: Please contact us for delivery times.
*Delivery time may vary in rural areas, if you are uncertain about your area, please contact us.
*Once shipped, it is customer’s responsibility to monitor shipment progress and make sure they are available to sign on delivery. If upon non-delivery, item is returned to us, a 15% restocking fee will be levied on your total purchase amount.

Disclaimer:

ITFACTORY.CA cannot guarantee the delivery date or time on any shipments under any circumstances BUT we will try our BEST to get your order to you AS SOON AS WE CAN.