Once your order has been successfully processed we will automatically receive notification of this. You will receive a confirmation receipt of your order as well. If you do not receive this email within 2 hours of processing your order, please contact us so we can confirm your order.

Once your order has been dispatched, we will automatically update you with the tracking information, if you still have not received it, please contact us. This will be sent to the email provided used in your account details.

If your order has not yet been shipped, you may contact Customer Service to cancel the order. Orders that have already been shipped cannot be cancelled.

Please refer to our returns page here.

Please see shipping here.

We accept Visa, Mastercard as well as wire transfers.

Your credit card will be charged as soon as your order has been processed successfully online.

The following GST/ PST/ HST taxes are payable as per your province of residence.

Yes, you will automatically receive a sales receipt from our payment processor once your order has been approved.

At the moment, we can process in the following currencies CAD (Canadian Dollar) and USD (United States Dollar) this means that there will be no discrepancy in what you pay online and what your credit card charge will reflect.

Yes, we can process your order over the phone. Please contact us directly

OEM software is a full version of the software which will include the installation disc(s), and product keycode/serial number. OEM software does not come in a retail box, doesn't include printed manuals, cannot be transferred (even if the original computer breaks), and is not eligible for free technical support from the manufacturer. Help files are normally included on the disc. OEM software can be upgraded to future versions of the software.

Full Retail packaging may include a cardboard or plastic box, or a DVD case (similar to a DVD movie case). Printed manuals are generally included (but not always). This packaging is similar to, if not the same as one would find in a major electronics store. Tech support from the manufacturer is generally included in Full Retail products, which can vary from installation tech support to a limited number of tech support incidents. The extent of tech support depends on the manufacturer and the product.

This is the Full Version software. DVD Case simply means that you will receive all contents of Retail Boxed software however without the Retail Box. This includes the installation discs, activation key and any printed material that may be available. As a result we are able to offer this at a discounted price. Please note that some software may not be eligible for tech support from the manufacturer.

An upgrade version of software means that you are a previous user of that exact program, or you are a previous user of a qualifying product that is identified from the manufacturer. In order to install this piece of software, you will need to have the previous version or qualifying product already installed on your system, otherwise the software package will not load.

License Packs do not include any installation discs. They are only designed for adding additional users/devices to an existing setup, or for use if you already have installation discs. They are commonly used in server environments to add additional users. Certain types of license packs do not include product keycodes, as they are designed to be used on the “honor system,” granting you a license to add additional users/devices to your system.

This is a digital format of a license and product key which will be sent by email to you once you have successfully processed your order online. Please allow 24 hours for processing of all electronic license orders.

Retail Box software comes packaged in a cardboard or plastic box.

Academic software comes with all the same functions and programs as its full priced, retail counterpart. Yet, no academic information is required to install the academic software. There is absolutely no difference between the programs installed on your computer by academic or the retail version. Generally academic requirements will have to be provided for purchase of academic software.

Here at ITFACTORY.CA we know the risk associated with inputting your credit card data online. It is because of these risks that we are at the forefront of providing the most secure shopping experience on the internet today by using such technology as the latest 128-bit encryption technology in all areas of the site that require you to provide your personal or account information. These include online ordering, order status, catalog requests and contest forms. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser. ITFACTORY.CA is also tested and certified daily to pass the Credit Card Industry Security Standard requirements of Visa and MasterCard.

Personal information given to us on ITFACTORY.CA is not shared with any other entity without your permission. It is only used for processing your order.

Yes, you receive the exact same software updates and support you would receive if you purchased from the manufacture directly.

Because of our pricing levels and the highly competitive nature of the software business we are not able to provide technical support, however we will do our best to point our customers in the right direction if they encounter any problems.

We search overstocks, liquidations, store closings, and more to find the best merchandise at the best prices. We provide great prices because we purchase them at low prices! We work hard to bring our customers the best value, but please don’t let these low prices scare you, we only sell new and authentic software.

ITFACTORY.CA guarantees 100% authentic software or we will refund you your money, no questions asked. We take issues of pirated software very seriously. We verify the authenticity of all software that is shipped from our warehouses through our Software Authentication Centers.