Microsoft System Center Service Manager 2010 Server License with Software Assurance (SA)

This includes the management server license for full application, server, and client management.

Microsoft System Center Service Manager 2010 delivers an integrated platform for automating and adapting IT Service Management best practices to your organization's requirements. Service Manager can help your organization to increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).

Included in Service Manager are the core process management packs for incident and problem resolution, change control, and configuration and knowledge management. In addition, our partner Provance will deliver a process management pack for IT asset management.

Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.